How can I track my order?

  • Once you have placed your order, you will receive a confirmation e-mail. As soon as your order is ready for delivery, you will receive an e-mail with your tracking code to track your delivery.

What are the delivery costs, and how long does the delivery take?

  • We take over the delivery costs for you. The delivery time is 2-5 days.

What should I do if I did not receive my package, but the tracking status says it was delivered?

  • Presumably, you could not accept the delivery because you were not at home at the time of delivery. In this case, please check if there was a note left with the delivery information. For example, your package could be at your neighbour’s or with the janitor. Don’t hesitate to contact our customer service if you cannot find the parcel.

I received damaged products, what should I do?

  • In this case, we apologise for the inconvenience. Please return the damaged products and place another order.